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Permanent Vacancies Receptionist / Bodyshop Advisor

Reference: 5218

Location: Derby

Salary: to £22k

Our client is a very well established bodyshop with an excellent reputation.  They are presently looking to appoint a Bodyshop Advisor/ Receptionist for their premises in Derby.  

Your brief will be to ensure that customers receive the very best in customer care and that they are kept informed at all times.  In order to do this you will be expected to carry out the following duties:

  • Ensure that customers are aware of all services and products available
  • Receive guests into the Reception area and assist with any queries
  • Address any requests or queries guests may have regarding repairs, parts or sales
  • Address any technical queries in such a manner that it can be easily understood
  • Handle any complaints in an accomplished manner with the assistance of the manager
  • Initiate all relevant documentation
  • Document all warranty information
  • Follow all set procedures when organising courtesy calls
  • Promptly prepare and present invoices
  • Receive and register payments
  • Ad hoc duties as required

In order to carry out this role, it is expected that candidates will be professionally presented and have great customer service experience.  If you have worked in a dealership at any stage, that experience will be very useful.

You should also be confident in the use of IT and be organised and methodical.  If you feel you have the right background and experience to carry out this role, we would love for you to apply.  However, if you do not hear back from us within 48 hours, kindly assume you have been unsuccessful on this occasion. (agy)

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